TANF Case Manager

To apply, please send a cover letter and resume to Carissa Mott

REPORTS TO: Administratively to the TANF CM Agency Supervisor, programmatically to the TANF CM Regional Coordinator


DIRECTLY SUPERVISES: This position has no direct supervisory responsibilities

JOB PURPOSE: The Case Manager (CM) provides outreach, initial assessment, advocacy, case planning, service coordination, and case management for families referred to the TANF CM program with significant barriers to employment.


  • Follows all TANF CM policies and procedures
  • Uses a client-centered, strength-based approach to case management services
  • Provides culturally and linguistically appropriate case management services to families
  • Represents TANF CM program professionally within the program and in the community
  • Maintains a positive and respectful work attitude
  • Communicates proactively with TANF CM Regional Coordinator and other regional CMs
  • Utilizes the Efforts to Outcomes (ETO) web-based data management system to document all case work in TANF CM program
  • Actively participates as a member of the regional TANF CM team
  • Commits to professional growth and development
  • Possesses a valid driver’ license and has access to a personal vehicle for regional and statewide travel


  • Conducts targeted outreach to locate assigned TANF CM referred families within designated program time frames
  • Engages located families in TANF CM services in alignment with expected program outcome standards
  • Provides intensive, client-centered, in-home and/or community-based case management
  • Performs initial client assessments and updated assessments within designated program time frames
  • Works with clients to develop and implement clear and relevant goals using the Family Development Plan designed to assist clients in overcoming barriers to employment
  • Establishes and maintains relationships with local/regional staff from state departments, workforce development boards and others who make referrals to the program
  • Teaches clients budgeting, money management, shopping, banking, and other necessary life skills through direct instruction and/or modeling
  • Assists clients in forming and/or fulfilling an employment plan either through the Jobs First services or on an individual basis for non-Jobs First eligible clients
  • Assists clients in problem solving
  • Reviews client assessments with TANF CM Regional Coordinator to determine level of service
  • Refers clients to appropriate community services based on identified barriers to employment and other family needs
  • Works with the Regional Coordinator to assess needs for any emergency situations, e.g. domestic violence, child abuse, or acute behavioral health needs
  • Advocates for clients to maintain or re-establish state benefits and for clients to access needed services
  • Communicates regularly with the DSS/DOL case worker, and provides them periodic updates and closing status reports as appropriate
  • Accurately documents case work daily utilizing Efforts to Outcomes (ETO)
  • Performs other reasonable duties as requested by TANF CM Regional Coordinator and/or TANF CM Agency Supervisor


  • Ensure the consistent accurate collection of the data
  • Identify patterns and trends for program
  • Use results of data to inform supervisor of trends that may impact services



BA/BS in a human service field with two (2) years relevant experience (preferred), Associates or equivalent with over five (5) years of directly relevant experience may be considered in lieu of BA/BS


  • Thorough knowledge of TFA/TANF eligibility criteria and services
  • Significant knowledge of regional community-based services for low and no income families
  • Demonstrated ability to work with culturally and linguistically diverse families
  • Demonstrated ability in client-centered, home-based case management services
  • Demonstrated ability in teaching basic life and employability skills to adults
  • Demonstrated ability in creating and implementing individualized service plans
  • Ability to work well independently
  • Ability to maintain a flexible schedule, to include non-traditional hours (nights/weekends)
  • Dedicated to promoting cultural wellness on the job
  • Demonstrated basic computer literacy, ability to work in a Windows environment, and utilization of mobile devices
  • Demonstrated ability to work in a team approach